條款和條件

TERMS OF USE 

In compliance with Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), GLOBAL REPRESENTACION TURISTICA SL informs users that it is the owner of the website trens.cntour.com.br. Pursuant to the requirements of Article 10 of the aforementioned Law, GLOBAL REPRESENTACION TURISTICA SL provides the following information: 

The owner of this website is GLOBAL REPRESENTACION TURISTICA SL, with Tax Identification Number (CIF) B62717301, and registered office at RAMBLA DE CATALUNYA 61 5-3, 08007 BARCELONA. The company is registered in the Mercantile Registry, in volume 34138, folio 0189, sheet 242681, entry 021168626. The email address for contacting the company is: info@grt.es.

User Responsibilities and Obligations

By navigating, accessing, and using the website of GLOBAL REPRESENTACION TURISTICA SL, the user acquires the status of a user, thereby accepting all the terms of use set forth herein. This is without prejudice to the application of any mandatory legal regulations applicable in specific cases. 

The website of GLOBAL REPRESENTACION TURISTICA SL offers a wide range of information, services, and data. The user is responsible for the proper use of the website. This responsibility includes: 

The accuracy and legality of the information provided by the user through forms made available by GLOBAL REPRESENTACION TURISTICA SL to access certain content or services offered on the website. 

The use of the information, services, and data provided by GLOBAL REPRESENTACION TURISTICA SL contrary to the provisions of these terms, applicable laws, morality, good customs, or public order, or in a manner that could harm the rights of third parties or the functioning of the website itself. 

The websites of GLOBAL REPRESENTACION TURISTICA SL integrate information (APIs) from third parties (Train Operators). Therefore, GLOBAL REPRESENTACION TURISTICA SL is not responsible for changes made by these third parties that are not updated on our websites.

Link Policy and Disclaimer of Liability 

GLOBAL REPRESENTACION TURISTICA SL is not responsible for the content of websites that users may access through links established on its website. The company explicitly states that it does not examine or exercise any control over the content of external websites. Furthermore, GLOBAL REPRESENTACION TURISTICA SL does not guarantee the technical availability, accuracy, truthfulness, validity, or legality of any third-party sites accessible through such links. 

GLOBAL REPRESENTACION TURISTICA SL affirms that it has taken all necessary measures to prevent any harm to users of its website arising from navigation. Consequently, GLOBAL REPRESENTACION TURISTICA SL shall not, under any circumstances, be held liable for any damages users may experience while browsing the internet.

Modifications

GLOBAL REPRESENTACION TURISTICA SL reserves the right to make any changes it deems appropriate, without prior notice, to the content of its website.

This includes modifications to the website’s content, terms of use, or general conditions of service. Such changes may be implemented through any legally permissible means on the website and will remain binding for as long as they are published online until they are replaced by valid subsequent modifications.

Online Reservation Services

Certain content on the GLOBAL REPRESENTACION TURISTICA SL website includes the option to make online reservations. Using these services requires the mandatory reading and acceptance of the general reservation terms and conditions established by GLOBAL REPRESENTACION TURISTICA SL for this purpose.

Data Protection

In accordance with current regulations on the Protection of Personal Data, we inform you that your data will be incorporated into the processing system owned by GLOBAL REPRESENTACION TURISTICA SL, with Tax Identification Number (CIF) B62717301 and registered office at RAMBLA DE CATALUNYA 61 5-3, 08007 BARCELONA. The purpose of this processing is to facilitate, expedite, and fulfill the commitments established between both parties. In compliance with applicable regulations, GLOBAL REPRESENTACION TURISTICA SL informs you that the data will be retained for the period strictly necessary to comply with the aforementioned purposes.

The processing of your data is legitimized by your consent and/or the contractual relationship we maintain with you.

GLOBAL REPRESENTACION TURISTICA SL commits to processing your data in a lawful, fair, transparent, adequate, relevant, limited, accurate, and up-to-date manner. To this end, GLOBAL REPRESENTACION TURISTICA SL undertakes to adopt all reasonable measures to ensure that inaccurate data is rectified or deleted without delay.

In accordance with the rights granted by current data protection regulations, you may exercise your rights of access, rectification, restriction of processing, erasure, data portability, and objection to the processing of your personal data, as well as withdraw consent for the processing, by submitting your request to the postal address provided above or via email at info@grt.es.

You may also contact the relevant Supervisory Authority to lodge any complaint you consider appropriate.

Retention of Personal Data:

Data will be retained for the duration of the contractual relationship or as long as there is a legitimate basis for its processing, such as to receive newsletters or advertising.

In cases of user inactivity for more than two years, your data will be deleted unless legal obligations require its retention.

Servício de Cancelación – Rail Protect

Aceptando los Términos y Condiciones de nuestras webs, usted da consentimiento expreso para que Global Representación Turística SL guarde sus datos para poder verificar y tramitar el servício de cancelación Rail Protect según sus condiciones aquí descritas

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Cancellation Service – Rail Protect

By accepting the Terms and Conditions of our websites, you provide explicit consent for Global Representación Turística SL to store your data in order to verify and process the Rail Protect cancellation service in accordance with the conditions described here:

Intellectual and Industrial Property

GLOBAL REPRESENTACION TURISTICA SL, either as the owner or licensee, holds all intellectual and industrial property rights over its website, as well as the elements contained within it (including but not limited to images, sound, audio, video, software, text, trademarks, logos, color combinations, structure and design, selection of materials used, and the computer programs necessary for its functioning, access, and use), which are the property of GLOBAL REPRESENTACION TURISTICA SL.

As such, these elements are protected as intellectual property under Spanish legal regulations and are subject to applicable Spanish and EU laws, as well as international treaties related to the subject and ratified by Spain.

All rights are reserved. In accordance with the provisions of the Intellectual Property Law, the reproduction, distribution, and public communication, including making content available, of all or part of the contents of this website for commercial purposes, in any medium or by any technical means, is expressly prohibited without the authorization of GLOBAL REPRESENTACION TURISTICA SL.

Users agree to respect the intellectual and industrial property rights owned by GLOBAL REPRESENTACION TURISTICA SL. Users may view the elements of the website and even print, copy, and store them on the hard drive of their computer or any other physical medium, provided that this is solely and exclusively for their personal and private use. Users must refrain from deleting, altering, bypassing, or tampering with any protection device or security system installed on the pages of GLOBAL REPRESENTACION TURISTICA SL.

Legal Actions, Applicable Law, and Jurisdiction

GLOBAL REPRESENTACION TURISTICA SL reserves the right to take any civil or criminal legal action it deems appropriate in response to improper use of its website and contents or non-compliance with these terms.

The relationship between the user and the provider shall be governed by the laws in force and applicable within the territory of Spain. In the event of any dispute, the parties may submit their conflicts to arbitration or proceed through ordinary jurisdiction, in compliance with the applicable rules on jurisdiction and competence.

GLOBAL REPRESENTACION TURISTICA SL is domiciled in BARCELONA, Spain.

GENERAL RESERVATION TERMS AND CONDITIONS

These General Reservation Terms and Conditions (hereinafter referred to as "General Conditions") govern the commercial relationship between GLOBAL REPRESENTACION TURISTICA SL and the user or client arising from transactions made through the forms provided by GLOBAL REPRESENTACION TURISTICA SL on its website trens.cntour.com.br.

Making a reservation through the websites of GLOBAL REPRESENTACION TURISTICA SL constitutes the explicit acceptance by the client or user of these terms, as well as the terms of use established for navigation on the websites owned by GLOBAL REPRESENTACION TURISTICA SL.

These conditions apply without prejudice to the relevant legal provisions applicable in each case.

The General Conditions of Contract regulate the distance selling relationship between GLOBAL REPRESENTACION TURISTICA SL and the user or client in accordance with the legal provisions, particularly:

Law 7/1998 of April 13 on General Conditions of Contracting,

Law 3/2014 of March 27 amending the consolidated text of the General Law for the Defense of Consumers and Users,

The current legislation on the Protection of Personal Data,

Law 7/1996 of January 15 on Retail Trade Regulation, and

Law 34/2002 of July 11 on Information Society Services and Electronic Commerce.

GLOBAL REPRESENTACION TURISTICA SL reserves the right to make any modifications it deems appropriate, without prior notice, to the General Conditions. Such modifications may be implemented through its websites by any legally admissible means and will remain binding as long as they are published online, until replaced by subsequent valid modifications.

However, GLOBAL REPRESENTACION TURISTICA SL reserves the right to apply specific Contract Terms in certain cases, which will take precedence over these General Conditions when deemed appropriate, provided they are communicated in a timely and proper manner.

Previous to your Reservation Information 

GLOBAL REPRESENTACION TURISTICA SL informs users that the reservation procedure through its websites is detailed in the section designated for completing the reservation process. 

Additionally, GLOBAL REPRESENTACION TURISTICA SL informs users that they can access the terms of use available on the same website. 

By making a reservation through the website of GLOBAL REPRESENTACION TURISTICA SL, the user or client explicitly declares that they are aware of, understand, and accept these terms of use and the General Conditions. Similarly, the user declares that they are of legal age and possess the legal capacity to access the websites of GLOBAL REPRESENTACION TURISTICA SL and engage in transactions through them. The user is responsible for maintaining the confidentiality and security of the username and password obtained during client registration and must not share these credentials with others. 

Once the reservation is completed, the user will see the reservation confirmation on-screen and will have the option to print it as proof of the reservation. 

Please note that the reservation confirmation and the printed proof of reservation do not serve as a valid invoice.

RESERVATION PROCESS

Offer of Reservations and Price Reference

In compliance with current regulations, particularly Law 34/2002 on Information Society Services and Electronic Commerce, GLOBAL REPRESENTACION TURISTICA SL provides information regarding all available reservations, their characteristics, and prices in the relevant section for completing reservations. However, GLOBAL REPRESENTACION TURISTICA SL reserves the right to withdraw, replace, or modify the offers available to its clients on its website by simply updating their content. Accordingly, the reservations offered at any given time on the GLOBAL REPRESENTACION TURISTICA SL website will be governed by the General Conditions in effect at that time. Furthermore, the company reserves the right to discontinue, without prior notice and at any time, access to the mentioned reservations.

Price Indication

Each available reservation will display its price and indicate whether VAT or any other applicable tax is included. The prices shown on the screen will be those in effect at the time, except in the case of typographical errors. If the price differs due to the aforementioned reason, GLOBAL REPRESENTACION TURISTICA SL will notify the client via email before proceeding with the reservation charge.

Availability

The availability of offers provided by GLOBAL REPRESENTACION TURISTICA SL through its website may vary depending on customer demand. Although GLOBAL REPRESENTACION TURISTICA SL updates its database periodically, the reservation requested by the client may be fully booked at that time. In such cases, GLOBAL REPRESENTACION TURISTICA SL will send an email to the client informing them of the unavailability of the offer.

Payment Methods

GLOBAL REPRESENTACION TURISTICA SL processes train ticket reservations once payment has been completed. The full payment for tickets must be made at the time of reservation through the website.

The client may pay for their reservation using any of the following methods. During the purchase process, the client must indicate their choice:

Credit cards and other alternative payment methods depending on the country from which the purchase is made.

GLOBAL REPRESENTACION TURISTICA SL does not store or process users' credit or debit card details. All transactions are managed through external payment gateways (Stripe, Paycomet, and PayPal) that comply with the PCI DSS (Payment Card Industry Data Security Standard) to ensure the protection of payment data.

All operations involving the transmission of personal or banking data are conducted in a secure environment using a server based on SSL (Secure Sockets Layer) standard security technology. All information transmitted is encrypted across the network.

Moreover, credit card details are entered directly on the PSP (Payment Service Provider) page, such as Stripe, Paycomet, or PayPal, and are neither entered nor stored on any server of GLOBAL REPRESENTACION TURISTICA SL.

When paying by credit card, the following information will always be required: the card number, expiration date, and a Validation Code corresponding to the last three digits printed in italics on the back of the card. This provides additional guarantees for transaction security.

This payment method is valid only on the website.

If the amount of a purchase has been charged fraudulently or in error using a payment card, the cardholder may request the immediate cancellation of the charge. In such cases, the corresponding debit and refund entries will be made to the provider's and cardholder's accounts as soon as possible.

However, if the purchase was made by the cardholder and the refund request is not due to exercising the right of withdrawal or resolution and, therefore, the cancellation of the corresponding charge was unjustified, the cardholder will be liable to GLOBAL REPRESENTACION TURISTICA SL for damages arising from such cancellation.

Bank Transfer

When selecting bank transfer, you will receive confirmation via email with GLOBAL REPRESENTACION TURISTICA SL's bank details.

It is crucial that you include the reference number, your name, and surname in the transfer subject and complete the transfer within three days of the confirmation date to validate it.

If desired, you may send the transfer receipt via email to info@grt.es. However, the service validation will not be considered effective until our administration department receives bank confirmation of the transfer.

Additionally, payment must be made in EUROS, and any exchange or bank fees are borne by the client.

For bank transfers made from outside Spain, it is essential to instruct your bank to cover origin fees, including bank commissions and charges from your entity. Otherwise, GLOBAL REPRESENTACION TURISTICA SL may suspend the contracted service due to not receiving the full amount.

Any exchange or banking fees are the responsibility of the client.

PayPal

PayPal allows secure and convenient online payments. Its network relies on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service particularly suitable for those dissatisfied with traditional payment mechanisms.

More information about PayPal: http://www.paypal.com.

Stripe

Stripe is a global platform that facilitates online payment management for businesses of various sizes. It offers solutions for processing transactions, managing subscriptions, and preventing fraud, among other services. For more information about its terms and conditions, visit: https://stripe.com/es/legal/ssa/es-es.

Paycomet

Paycomet is a Spanish omnichannel payment platform that allows businesses to securely manage online sales transactions for themselves and their clients. It holds a Payment Institution license endorsed by the Bank of Spain, allowing it to operate throughout the European Union. You can consult its terms and conditions at: https://www.paycomet.com/condiciones-generales.

Service Availability

The availability of services offered by GLOBAL REPRESENTACION TURISTICA SL may vary depending on the service.

In cases of non-execution due to unavailability, GLOBAL REPRESENTACION TURISTICA SL will notify the client by email as soon as it becomes aware of the situation. This notification period will never exceed a maximum of 30 days. GLOBAL REPRESENTACION TURISTICA SL may offer the client a double option: to provide a service of similar or superior characteristics at no additional cost or, unless justified and demonstrable reasons apply, to refund the amounts paid for the canceled service within the same period.

Cancellations, Changes, and Refunds

The user's ability to make changes or cancellations is always subject to the fares and offers they have selected. Users can consult these conditions at any time under the "Fares and Classes" section of the website trens.cntour.com.br.

Additionally, users will be informed of the terms and conditions for changing or canceling their ticket at the time of making the reservation, as well as in the purchase confirmation they receive.

Withdrawal

In accordance with Article 103 of Law 3/2014 of March 27, amending the revised text of the General Law for the Defense of Consumers and Users, the supply of services or goods made to the consumer's specifications or clearly personalized, or which by their nature cannot be returned or may deteriorate or expire quickly, are exempt from the right of withdrawal.

Pricing Policy

As stated in the RailClick Terms and Conditions, to protect against potential unintentional expenses arising during the electronic payment process, such as interbanking costs from the client’s bank or foreign exchange trade, the final ticket price may differ from the price displayed at the time of the order. This difference is minor and may be up to 3.6% higher when comparing the website price to the ticket price in the PDF document.

According to RailClick's ticket price formation policy, unintended costs related to currency exchange during the electronic payment process are managed using RailClick’s internal exchange rate. Consequently, the Euro price displayed during the checkout process may differ from the ticket price shown during the booking process and from the ticket price indicated in the PDF document. The difference is minor and may only be up to 3.6% higher.

DATA PROTECTION

In compliance with the applicable regulations on the Protection of Personal Data, we inform you that your data will be incorporated into the data processing system owned by GLOBAL REPRESENTACION TURISTICA SL, with CIF B62717301 and registered office at RAMBLA DE CATALUNYA 61 5-3, 08007 BARCELONA. The purpose of this processing is to facilitate, expedite, and fulfill the commitments established between both parties. In compliance with current regulations, GLOBAL REPRESENTACION TURISTICA SL informs you that the data will be retained for the time strictly necessary to fulfill the aforementioned purposes.

We inform you that the processing of your data is legitimized by your consent and/or the contractual relationship we maintain with you.

GLOBAL REPRESENTACION TURISTICA SL guarantees that your data will be processed lawfully, fairly, transparently, adequately, relevantly, limitedly, accurately, and up-to-date. Accordingly, GLOBAL REPRESENTACION TURISTICA SL commits to taking all reasonable measures to ensure the prompt deletion or correction of inaccurate data.

In accordance with your rights under the applicable data protection regulations, you may exercise your rights of access, rectification, restriction of processing, erasure, data portability, and objection to the processing of your personal data, as well as withdraw consent for its processing, by submitting your request to the postal address listed above or via email at info@grt.es.

You may also contact the relevant Supervisory Authority to file a complaint as deemed appropriate.

Your personal data may be stored and disclosed to third parties to enhance your experience on the website and the stability of our system.

Personal data will be retained:

For the duration necessary to manage the contractual relationship or while there is a legitimate basis for doing so, for example, to send newsletters or advertisements.

In the case of user inactivity for more than two years, your data will be deleted unless there are legal obligations requiring its retention.

APPLICABLE LAW AND JURISDICTION

GLOBAL REPRESENTACION TURISTICA SL reserves the right to take any civil or criminal legal actions it deems appropriate in response to improper use of its website and content or non-compliance with these terms. The relationship between the user and the provider will be governed by the applicable laws in force within Spanish territory. In the event of any dispute, the parties may submit their conflicts to arbitration or proceed through ordinary jurisdiction in accordance with the applicable rules on jurisdiction and competence. GLOBAL REPRESENTACION TURISTICA SL is domiciled in BARCELONA, Spain.

LEGAL NOTICE

INFORMATIVE CLAUSE UNDER GDPR AND LSSI-CE

In accordance with current regulations on the Protection of Personal Data, we inform you that your data will be incorporated into the data processing system owned by GLOBAL REPRESENTACION TURISTICA SL, with CIF B62717301 and registered office at RAMBLA DE CATALUNYA 61 5-3, 08007 BARCELONA, for the purpose of fulfilling the commitments derived from our relationship with you. In compliance with current regulations, GLOBAL REPRESENTACION TURISTICA SL informs you that your data will be retained for the time strictly necessary to meet the aforementioned purposes.

We inform you that the processing of your data is legitimized by your consent.

GLOBAL REPRESENTACION TURISTICA SL ensures that your data will be processed lawfully, fairly, transparently, adequately, relevantly, limitedly, accurately, and up-to-date. Accordingly, GLOBAL REPRESENTACION TURISTICA SL commits to taking all reasonable measures to promptly delete or rectify inaccurate data.

In accordance with your rights under the applicable data protection regulations, you may exercise your rights of access, rectification, restriction of processing, erasure, data portability, and objection to the processing of your personal data, as well as withdraw your consent for its processing, by submitting your request to the postal address listed above or via email at info@grt.es.

Furthermore, in compliance with Article 21 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we also request your explicit consent to send you advertisements for our products or promotions that we believe may be of interest to you via email or other equivalent electronic communication methods.

You are informed that you may revoke your consent to receive commercial communications at any time by sending an email to: info@grt.es, including the following details:

- Full name or Business name:

- ID or Tax Identification Number (CIF):

- Signature of the requester.

You may also contact the relevant Supervisory Authority to file any complaint you deem appropriate.

ADVERTISING CLAUSE

In accordance with the current regulations on the Protection of Personal Data, we inform you that your data will be incorporated into the data processing system owned by GLOBAL REPRESENTACION TURISTICA SL, with CIF B62717301 and registered office at RAMBLA DE CATALUNYA 61 5-3, 08007 BARCELONA, for the purpose of responding to your inquiries and sending you commercial communications that may be of interest to you. In compliance with current regulations, GLOBAL REPRESENTACION TURISTICA SL informs you that your data will be retained for the time strictly necessary to fulfill the aforementioned purposes.

We inform you that the processing of your data is legitimized by your consent.

GLOBAL REPRESENTACION TURISTICA SL guarantees that your data will be processed lawfully, fairly, transparently, adequately, relevantly, limitedly, accurately, and up-to-date. Accordingly, GLOBAL REPRESENTACION TURISTICA SL commits to taking all reasonable measures to promptly delete or rectify inaccurate data.

In accordance with your rights under the applicable data protection regulations, you may exercise your rights of access, rectification, restriction of processing, erasure, data portability, and objection to the processing of your personal data, as well as withdraw your consent for its processing, by submitting your request to the postal address listed above or via email at info@grt.es.

Furthermore, in compliance with Article 21 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, we request your explicit consent to send you advertisements for our products or promotions that we believe may be of interest to you via email or other equivalent electronic communication methods.

You are informed that you may revoke your consent to receive commercial communications at any time by sending an email to: info@grt.es.

You may also contact the relevant Supervisory Authority to file any complaint you deem appropriate.

NEWSLETTER CLAUSE

In accordance with the current regulations on the Protection of Personal Data (GDPR), we inform you that the email address you have provided will be incorporated into a data processing system under the responsibility of GLOBAL REPRESENTACION TURISTICA SL for the purpose of managing your subscription request and periodically sending you our Newsletter. In compliance with current regulations, GLOBAL REPRESENTACION TURISTICA SL informs you that your data will be retained for the time strictly necessary to fulfill the aforementioned purposes.

You may exercise your rights of access, rectification, restriction of processing, erasure, data portability, and objection to the processing of your personal data by submitting a written request to our address at RAMBLA DE CATALUNYA 61 5-3, 08007 BARCELONA.

We inform you that the processing of your data is legitimized by your consent.

Furthermore, you may revoke your consent at any time by unsubscribing from the Newsletter by sending an email to info@grt.es.

Confirmation of the purchase implies acceptance of this clause.

You may also contact the relevant Supervisory Authority to file any complaint you deem appropriate.

ELECTRONIC INVOICE CLAUSE

In accordance with current regulations on the Protection of Personal Data (GDPR), we inform you that your personal data will be incorporated into a data processing system under the responsibility of GLOBAL REPRESENTACION TURISTICA SL for the purpose of fulfilling the commitments derived from our relationship with you. In compliance with current regulations, GLOBAL REPRESENTACION TURISTICA SL informs you that your data will be retained for the time strictly necessary to meet the aforementioned purposes.

We inform you that the processing of your data is legitimized by your consent.

You may exercise your rights of access, rectification, restriction of processing, erasure, data portability, and objection to the processing of your personal data by submitting a written request to the following address: RAMBLA DE CATALUNYA 61 5-3, 08007 BARCELONA.

Furthermore, you may revoke your consent to receive the electronic invoice at any time by sending an email to info@grt.es.

You may also contact the relevant Supervisory Authority to file any complaint you deem appropriate.

ELECTRONIC INVOICE CONSENT CLAUSE

We inform you that accepting this billing method will result in invoices being sent to the email address you have provided. GLOBAL REPRESENTACION TURISTICA SL will issue subsequent invoices through this method unless you indicate otherwise.

You may revoke your consent to receive electronic invoices at any time by sending an email to info@grt.es.

PRIVACY POLICY

COOKIE POLICY

A cookie is a file downloaded to your computer when you access certain web pages. Cookies allow a website to, among other things, store and retrieve information about a user's or device's browsing habits, and depending on the information they contain and how the device is used, they can be utilized to recognize the user.

Cookies are essential for the functioning of the internet, providing numerous advantages in delivering interactive services, facilitating navigation, and enhancing the usability of our website.

In accordance with Article 22.2 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), GLOBAL REPRESENTACION TURISTICA SL provides information about the cookies used on our website:

Google Analytics: Google Analytics stores cookies to generate statistics about the traffic and volume of visits to this website. By using this website, you consent to the processing of information about you by Google. Therefore, any rights regarding this matter must be exercised by contacting Google directly.

• Google Analytics cookies are stored on servers located in the United States and are committed not to share this data with third parties, except where necessary for system operation or as required by law. According to Google, your IP address is not stored.
• Google Inc. is a company certified under the "Privacy Shield," ensuring that all transferred data is handled with a level of protection compliant with European regulations. You can find detailed information about this at the following link: https://support.google.com/analytics/answer/6004245.
• If desired, you can use the Google Analytics Opt-out Browser Add-on, which provides instructions to block analytics cookies from this service in all browsers. More information can be found here: https://tools.google.com/dlpage/gaoptout.
• Additionally, GLOBAL REPRESENTACION TURISTICA SL informs users that they can configure their browser to notify them of the reception of cookies, allowing them to prevent cookies from being installed on their hard drive if desired.
• Below are links to various browsers where such configuration can be performed:
• Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
• Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
• Safari: https://support.apple.com/kb/ph17191?locale=es_ES
• Opera: https://help.opera.com/en/latest/web-preferences/#cookies
• Additionally, cookies from third-party services like BlueKnow may be required, for purposes such as recovering abandoned shopping carts.

SOCIAL MEDIA PRIVACY POLICY

In accordance with current regulations on the Protection of Personal Data (GDPR) and Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI-CE), GLOBAL REPRESENTACION TURISTICA SL informs users that it has created profiles on social media platforms including Facebook, Twitter, Instagram, and LinkedIn, primarily for the purpose of promoting its products and services. 

GLOBAL REPRESENTACION TURISTICA SL Details: 

CIF: B62717301 

ADDRESS: RAMBLA DE CATALUNYA 61 5-3, 08007 BARCELONA 

EMAIL: info@grt.es 

WEBSITE DOMAIN: trens.cntour.com.br 

When users join GLOBAL REPRESENTACION TURISTICA SL's social media pages, they show interest in the content shared on the platform and consent to the processing of personal data published in their profiles. 

Users can access the privacy policies of the respective social media platforms at any time and configure their profiles to ensure their privacy. 

GLOBAL REPRESENTACION TURISTICA SL has access to and processes public information on the user’s profile, primarily their contact name. These details are only used within the social media platform and are not incorporated into any additional data processing systems. 

Regarding Users' Rights: 

In compliance with GDPR, users may exercise the following rights concerning their personal data: 

Right of Access: The right to obtain information about personal data and its processing, including the origin of the data and any communications made or planned. 

Right of Rectification: The right to correct inaccurate or incomplete personal data. This applies only to information under GLOBAL REPRESENTACION TURISTICA SL's control, such as removing comments, images, or content published on its page containing personal data. 

Right to Restrict Processing: The right to limit the original purposes of data processing established by the data controller. 

Right to Erasure: The right to delete personal data unless legal requirements, such as GDPR or other applicable laws, mandate its retention. 

Right to Data Portability: The right to receive personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller. 

Right to Object: The right to stop the processing of personal data or have the data controller cease processing. 

GLOBAL REPRESENTACION TURISTICA SL will perform the following actions: 

Access public information on the user's profile. 

Publish content already shared on GLOBAL REPRESENTACION TURISTICA SL’s page to the user’s profile. 

Send personal and individual messages through social media channels. 

Share page updates that will be visible on the user's profile. 

Users can manage their connections, remove unwanted content, and limit the visibility of their connections at any time by adjusting their privacy settings.

Publications

Once the user has joined the GLOBAL REPRESENTACION TURISTICA SL page, they may post comments, links, images, photographs, or any other type of multimedia content supported by the social network. The user must, in all cases, be the owner of these materials, hold the copyright and intellectual property rights, or have the consent of the affected third parties. Any publication on the page that includes texts, graphics, photographs, videos, etc., which may contravene or potentially contravene morality, ethics, good taste, decency, and/or violate intellectual or industrial property rights, image rights, or the law is expressly prohibited. In such cases, GLOBAL REPRESENTACION TURISTICA SL reserves the right to immediately remove the content and may request the permanent blocking of the user.

GLOBAL REPRESENTACION TURISTICA SL is not responsible for content freely published by users.

Users should be aware that their publications will be visible to other users, and they are therefore primarily responsible for their own privacy.

Images published on the page will not be stored in any processing system by GLOBAL REPRESENTACION TURISTICA SL, although they will remain on the social network.

Contests, Raffles and Promotions

GLOBAL REPRESENTACION TURISTICA SL reserves the right to organize contests and promotions in which users who have joined its page may participate. The terms and conditions for each contest or promotion, when conducted through the social media platform, will be published on the platform itself, always in compliance with the LSSI-CE and any other applicable regulations.

The social media platform does not sponsor, endorse, or manage any of our promotions in any way, nor is it associated with any of them.

Advertising

GLOBAL REPRESENTACION TURISTICA SL will use the social media platform to advertise its products and services. In any case, if it decides to process users' contact details for direct commercial prospecting, it will always comply with the legal requirements of the GDPR and LSSI-CE.

Recommending the GLOBAL REPRESENTACION TURISTICA SL page to other users so they can also enjoy promotions or stay informed about its activities will not be considered advertising.

Below are links to the privacy policies of the respective social networks:

Facebook: https://www.facebook.com/help/323540651073243/

Twitter: https://twitter.com/privacy

Instagram: http://instagram.com/about/legal/privacy/

LinkedIn: http://www.linkedin.com/legal/privacy-policy?trk=hb_ft_priv